Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended.

All orders are shipped from 6/76 Hutchinson Street, Burleigh Heads QLD 4220, Australia.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on the shipping method selected:

  • Standard Shipping Australia Wide: 2-8 business days

  • Express Shipping Australia Wide: 1-4 business days

  • DHL Express Courier: 4 business days

  • Standard International Shipping: 7-25 business days

  • Express International Shipping: 3-10 business days

Delivery delays may occasionally occur due to unforeseen circumstances.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Shipping Restrictions
We retain the right to cancel any order that may have problems arriving to its destination.

International Shipping
International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping provider.

Damages & Issues
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@lureusin.com.au with your order number and photos of the issue.

Returns & Refunds
For details on returns and refunds, please refer to our returns page.

If you have any further questions regarding shipping, please contact us at info@lureusin.com.au.